Refund policy

Refund & Return Policy – AL ASR STORE

Last Updated: [07/09/2026]

At AL ASR STORE, we want you to receive your products in proper condition. Please read the following policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number.

2. Returns

Returns are accepted only for products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly delivered

A return request for an eligible issue must be raised within [7 DAYS] of delivery.

We generally do not accept returns for:

  • Change of mind
  • Incorrect product selection
  • Products ordered by mistake
  • Normal signs of use
  • Damage caused after delivery
  • Improper handling or installation

3. Damaged Products

If your product arrives damaged, please contact us within [48 HOURS ] of delivery.

For faster resolution, please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Short video showing the issue, if applicable

Our team will review the case and determine whether the product qualifies for replacement, repair or another appropriate resolution.

4. Defective Products

If you receive a product that appears to be defective, please contact us within [3 DAYS] of delivery.

After reviewing the issue, AL ASR STORE may provide an eligible:

  • Replacement
  • Repair
  • Refund, where applicable

5. Wrong Product Received

If you receive an item different from what you ordered, contact us immediately with your order number and photographs of the product received.

If the error is confirmed to be from our side, we will arrange an appropriate resolution.

6. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another suitable method communicated by AL ASR STORE.

The time taken for the amount to appear in your account may depend on your payment provider or bank.

7. Shipping Charges

Shipping charges, if applicable, may not be refundable unless the return or replacement is due to an error on our part or the product is received damaged/defective.

8. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene considerations, customization or other product-specific conditions.

Any product-specific return restrictions will be mentioned on the relevant product page where applicable.

9. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Our team will review the information provided and communicate the next steps.

10. Contact Us

For return, replacement or refund-related queries:

AL ASR STORE
Phone/WhatsApp: +91 70 7592 7592